Are you an energetic and positive leader that can act as a role model and foster a culture of growth and development for the Member Services team? If so, this role could be for you! Apply directly HERE or contact HR

• Directly oversee and manage the Orlando City & Orlando Pride member services team on a day-to-day basis.
• Responsible for recruiting, hiring & professional development of member services staff.
• Develop the business strategy for all season ticket member retention efforts for general, premium and suite-level members.
• Execute, track, and adjust retention strategies to ensure the Club’s yearly ticket sales and revenue goals are met.
• Monitor team performance to ensure objectives are met by distributing information, conducting weekly one-on-ones, and resolving escalated customer concerns.
• Provide and oversee all customer service initiatives for Orlando City and Orlando Pride season ticket members.
• Manage annual relocation and upgrade process
• Develop the renewal sales timeline including the coordination of all written and digital communication related to our retention strategies.
• Assist the Vice President of Ticket Sales in creating and executing annual season ticket member events. Manage season ticket member events calendar and all communication regarding upcoming events.
• Regularly develop and implement sales training related to the retention area of the business.
• Create and implement cross selling and upgrade strategies for our season ticket Members.
• Work closely with Vice President of Ticket Sales to ensure that our new business and retention strategies align.
• Prepare timely & accurate reports that monitor progress of the member services team both individually & collectively and ensures that we maintain proper pacing to meet the goals set forth.
• Meet or exceed retention revenue goals and new business revenue goals for the member services team.
• Manage timesheets, schedules, and performance feedback for all direct reports.
• Required to be present at the majority of Orlando City and Orlando Pride at Exploria stadium.
• Other duties as assigned.

• Minimum 3-4 years of sales/service management experience professional or collegiate sports (or related industry) is required.
• Strong written and verbal communication skills required.
• Bilingual skills a plus.
• Computer skills: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
• Strong organizational skills, time management skills and attention to detail required.
• Ability to work well on a team and independently.
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Exhibit good judgment and decision-making skills.
• Knowledge of Salesforce CRM and Archtics is preferred.
• Experience in the Florida marketplace preferred but not necessary.
• Ability to work flexible hours including nights, weekends, and holidays.