The Customer Care Manager (CCM) role is to support our homeowners. They are the essential partner in welcoming them to their new home and navigating through their first year of ownership, all while providing excellence in customer service.

Responsibilities:

-Coordinate with homeowners and trade partners in support of customer warranty requirements and any status changes
-Complete the Quality Assurance (QA) and New Home Orientation (NHO) Walk process to prepare homes for new move-ins, creating a “punch” list of any maintenance work needed
-Evaluate homeowner repair issues to determine warrantable items
-Accompany inspection partners to investigate concerns as they are presented
-Collaborate with Construction and Purchasing Departments to identify areas of opportunity
-Manage contact with homeowners in a timely and professional manner
-Certify warranty work is completed within contractor obligations and contract.
-Ensure all work completed meets or exceeds company standards.
-Follow up with homeowners to ensure concerns are addressed in a timely and professional manner and satisfaction of work is met.

What You Need to Succeed:

-Strong interpersonal skills with the ability to interact and relate effectively, productively, and positively with internal and external partners
-Ability to maintain schedules with diligent project and time management
-Ability to say “No” and navigate sensitive situations regarding the warrantability of items
-Neat, professional appearance and welcoming demeanor
-Computer proficiency skills needed; Microsoft Word, Excel, Outlook
-Experience with BuildPro preferred
-Reliability, trustworthiness, and ability to be a team player

What RockWell Offers:

-Competitive salary and bonus structure with industry-leading benefits
-Paid time off including vacation, sick, and holiday time
-Low Premiums for medical, dental and vision
-Career advancement opportunities

Email [email protected] with resume.